Shipping Policy
Effective Date: January 14, 2025

Introduction
At RiceTopic, we want to ensure that your order arrives safely and on time. Our Shipping Policy outlines how we handle shipping, delivery, and related fees. By placing an order with us, you agree to the terms outlined in this policy. Please read through the following sections to understand our shipping procedures, timeframes, and additional details.

1. Shipping Locations

We offer shipping within the United States and to select international locations.

  • Domestic Shipping: We provide shipping to all U.S. states and territories.
  • International Shipping: We also offer international shipping to countries such as Canada, the UK, Australia, and other locations. International orders may incur additional shipping fees and customs duties, which are the responsibility of the customer.

Please check our shipping calculator during checkout to determine if we deliver to your country and calculate the applicable shipping fees.

2. Shipping Methods

We offer a range of shipping methods to suit your needs:

  • Standard Shipping: This is our most economical shipping option. Delivery typically takes 5-7 business days for domestic orders, depending on your location.
  • Expedited Shipping: If you need your order quickly, we offer expedited shipping options, with delivery times of 2-3 business days within the United States.
  • Overnight Shipping: For urgent deliveries, we offer overnight shipping, with delivery the next business day. This option is available for orders placed before the daily cut-off time.
  • International Shipping: International deliveries vary depending on the destination country, with typical delivery times ranging from 7-14 business days.

During the checkout process, you will be able to select the shipping method that best suits your needs, and the associated fees will be displayed.

3. Processing Time

Orders are typically processed and shipped within 1-3 business days from the time of purchase. We work hard to get your order to you as quickly as possible, but processing time may be delayed during peak seasons, such as holidays, or due to stock availability.

  • Order Confirmation: After placing your order, you will receive an order confirmation email, and once your package ships, you will receive an email with a tracking number.
  • Backorders: If an item is out of stock, we will notify you via email and provide an estimated shipping date. You will have the option to wait for the item or cancel your order.

4. Shipping Charges

Shipping fees are calculated based on the size, weight, and destination of your order. Shipping charges will be displayed during checkout before you confirm your order.

  • Free Shipping: We offer free standard shipping on orders over a certain amount. This offer applies only to eligible domestic orders and is subject to change at any time.
  • International Shipping Fees: International orders may incur higher shipping fees based on the destination country, and additional duties or taxes may apply upon delivery.
  • Promotions: Occasionally, we offer free or discounted shipping promotions. These promotions are typically limited to specific shipping methods or regions, and the terms and conditions of each promotion will be outlined at checkout.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

  • Tracking Delays: While we provide tracking information for every shipment, please note that tracking updates may not be immediate, especially for international orders. In some cases, it may take up to 24 hours for tracking information to be updated.

6. Shipping Delays

While we strive to deliver your order on time, certain factors may cause delays, including but not limited to:

  • Weather conditions
  • Carrier delays or interruptions
  • Holiday or seasonal demand
  • International customs processing

If there is a significant delay in the delivery of your order, we will notify you and provide an updated estimated delivery date.

7. Order Issues

If your order is damaged during shipping or you receive the wrong items, please contact our customer service team immediately at info@ricestopic.click. We will work with you to resolve the issue as quickly as possible.

  • Lost Packages: If your package is lost in transit, please contact us within 30 days of the shipping date. We will investigate the issue with the carrier and provide a solution, such as a replacement or refund.
  • Wrong Items: If you receive incorrect or defective items, please contact us, and we will arrange for a return or exchange.

8. Customs Duties and Import Taxes

International customers are responsible for any customs duties, import taxes, or other fees that may be imposed by the destination country. These fees are not included in the shipping charges and must be paid directly to the customs office or carrier.

  • Customs Fees: Customs fees vary by country and can sometimes delay the delivery of your order. Please check with your local customs office for more information about customs duties and taxes in your region.

9. Modifications to Shipping Policy

We reserve the right to modify, update, or amend this Shipping Policy at any time. Any changes will be reflected on this page with the updated effective date. Please review this policy periodically to stay informed about our shipping practices.

Contact Information
If you have any questions or concerns about our Shipping Policy, feel free to contact us: