Refund and Returns Policy
Effective Date: January 14, 2025

Introduction
At RiceTopic, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please read this Refund and Returns Policy carefully to understand your rights and the steps you need to take to return or exchange items.

1. Return Eligibility
We accept returns for most items within 30 days from the date of delivery, under the following conditions:

  • The item is unused, unworn, and in its original condition.
  • The item is returned with its original packaging, tags, and receipts.
  • You provide proof of purchase (order confirmation or receipt).

Please note that some items, such as custom or personalized watches, may not be eligible for return. If you are unsure about whether your item can be returned, please contact our customer service team before initiating the return.

2. How to Initiate a Return
To initiate a return, follow these steps:

  • Step 1: Contact our customer service team at info@ricestopic.click to request a Return Merchandise Authorization (RMA) number. Include your order number and a brief description of the reason for the return.
  • Step 2: After receiving your RMA number, pack the item securely in its original packaging, ensuring that all accessories, manuals, and other included items are returned.
  • Step 3: Attach the RMA number to the return package and ship it back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

3. Refund Process
Once we receive your returned item and verify that it meets our return policy conditions, we will process your refund. Refunds will be issued to the original payment method, and it may take 5-10 business days for the funds to appear in your account, depending on your payment provider.

  • Partial Refunds: If the item is returned in a condition that is not resalable (e.g., damaged or missing parts), we may offer a partial refund, depending on the severity of the issue.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

4. Exchanges
If you would like to exchange an item for a different size, color, or model, please contact our customer service team for instructions. Exchanges are subject to availability, and you may need to return the original item for a refund and place a new order for the exchange item.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@ricestopic.click. We will provide you with instructions on how to return the defective product. If the item is confirmed to be defective, we will offer a replacement or full refund, including return shipping costs.

6. Non-Returnable Items
The following items are not eligible for return or refund:

  • Custom or personalized products
  • Watches that have been worn or used
  • Items purchased during clearance sales or final sales

7. International Returns
If you are returning an item from outside the United States, you are responsible for the return shipping costs and any applicable customs fees. We recommend using a trackable shipping service to ensure the safe return of the item.

8. Late Returns
Returns made outside of the 30-day return window will not be accepted. We recommend that you check your order immediately upon receipt to ensure that it meets your expectations and is in satisfactory condition.

9. Refund Exceptions
In rare cases, refunds may be delayed or denied based on circumstances such as:

  • Item being returned after 30 days from the delivery date.
  • Item showing signs of wear or damage that are not consistent with our return policy.
  • Incomplete returns (e.g., missing original packaging, tags, or accessories).

10. Customer Service
If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to our customer service team for assistance. We are here to ensure that your experience with RiceTopic is as smooth as possible.

Contact Information:
RiceTopic
Street: 1927 N Glassell St Orange, California (CA), 92865
Phone number: (502) 241-9030
Email: info@ricestopic.click
Website: https://ricestopic.click